professionals

1. A Customer may place an Order, on www.yuu.eu.com once logged with his member account, following Clause 3.
2. While browsing through the Website, the Customer may add a Product to his shopping cart by clicking on the ‘Add to cart’ button. At any time and until final Order confirmation, the Customer may change his mind, modify quantities or remove one or more selected Products.
   
   Customers may also ask for Product information or place an Order directly by calling our Customer Service at +33 (0) 1 47006208. All communication costs are at the Customer’s charge.
3. If necessary, the Customer has the right to request access to the personal data which we may hold or process about Him. The Customer has the right to require us to correct any inaccuracies free of charge.
   
   TOTON & Co SAS may not be held responsible for any incorrect personal details entered by the Customer nor for the consequences related to any delays during the delivery process. As a result, all return costs would be at the Customer’s charge.
4. Following validation of the shopping cart, the Customer shall confirm his Order by:
   -    Completing all the requested information,
   -    Accepting the Terms and Conditions,
   -    Validating the payment,
   -    Therefore, by clicking on the ‘Submit’ button, the Order is an offer to TOTON & Co SAS to buy the goods on the Website.

1. Once the Order is confirmed by the Customer, following clause 4.4., the Customer will receive an acknowledgement of receipt by e-mail to confirm the Order including all elements (such as the list of ordered Products, price, date of delivery, shipping costs…).
2. The contract shall only be effective upon TOTON & Co’s confirmation email, as stated in clause 5.1. and the Order will be established once the corresponding payment will be made by the Customer.
3. The Customer is guaranteed the price posted on the Website at the time of purchase, which is updated daily. The Product offers proposed on the Website shall be valid as long as the Products related thereto are on line and while stock lasts.
   
   Promotional offers will be mentioned clearly on the Website with period of effectiveness.
4. In case a Product would be unavailable, e.g. out of stock, TOTON & Co SAS will inform the Customer by e-mail as soon as possible and will remove the Product from the Website. TOTON & Co SAS will inform, if possible, of the new availabilities of the Product or may suggest an exchange with a similar Product.
   
   In case of refusal by the Customer of the new availability period, or of  the exchange with a similar Product, the Customer will be refunded within (30) days from the confirmation of the refusal.
5. TOTON & Co SAS reserves its right not to confirm the Order for any legitimate reason, in particular for any problem of Products procurement or any problem concerning the received Order.

1. Prices are indicated in Euros inclusive of VAT.
   TOTON & Co SAS reserves the right to modify Product’s prices at any time without notice but the applicable price of the Order will be notified in the summary of the Order before payment.
   
   The price fixed at the time of purchase is firm and does not include the shipping costs which are extra. Said costs will be indicated in the summary of the Order before payment. Delivery costs by country can be looked up in the delivery section of the Website.
   For a delivery inside the EU, the prices include the VAT applicable at the date of the Order. Neither customs duties nor VAT shall be due for a delivery inside the EU. Any variation of the VAT applicable rate may affect the sale price of the Products.
2. In the event of delivery outside the EU, the Customer will have to pay for customs duties or VAT or any other taxes due to the import of Products in the country of delivery. The Customer is also solely responsible for the formalities related thereto unless otherwise specified. The Customer is solely responsible for checking whether the Products ordered can be imported under domestic law in the country of delivery.
3. If the correct price of the goods is higher than the price stated on our Website, we may, if possible, reject the Order in our discretion, in which case we will notify the Customer of such rejection and of the correct price for the goods

1. The Customer undertakes to pay the total price of the Products and shipping costs as stipulated on the Website and also to pay for, or have someone pay for the customs duties, the VAT or any other taxes due to the import of Products in the country of delivery, directly to the forwarding or customs agent.
2. Payment is made by bank card.
   
   When approving the Order form, the Customer warrants TOTON & Co SAS that he has all authority needed and sufficient funds to use such a payment method.
   While paying by bank card the payment cannot be cancelled. The payment is irrevocable, without prejudice for the Customer to exercise his rights, such as described in Clause 9.3. The Customer account will be debited the working day following the Order confirmation.
   
   In accordance with existing information protection regulations, TOTON & Co SAS does not store members' bank details. Members should therefore save and print the payment document if they wish to have a copy of the transaction details. The Website has one of the most efficient current site security systems. TOTON & Co SAS never has access to any confidential information about the means of payment.
3. TOTON & Co SAS reserves its right to claim the return of the ordered Products in case of non full payment.
   Under those circumstances, and upon TOTON & Co's request, the Customer shall return any Product for which the payment has not been received. The Customer shall pay for any costs in connection therewith.

1. Products will be delivered to the address indicated by the Customer in the Order form, after confirmation of the Order. An email will be sent to the Customer as soon as the Products are shipped.
2. Information displayed on the Website related to availability is subject to change without notice. TOTON & Co SAS cannot guarantee permanent or continuous availability of all Products on the Website. All Orders are subject to availability at all times.
3. Deliveries will be made according to the information on the Product pages after confirmation of the Order.
   
   If an Order contains Products deliverable at different dates, the Customer may choose to receive each Product according to the delivery dates stated on the Product pages of each item, by contacting the Customer service. However, this service may involve higher delivery costs to the Customer which will be indicated by the Customer Service. If the Customer chooses to receive his Order in one batch, the longest delivery period indicated on the Product pages shall be the one to refer to.
4. Delivery shall be deemed to have been made when the Products are delivered to the Customer at  the address indicated in the Order confirmation. The delivery note given by the carrier, dated and signed by the Customer upon delivery will constitute evidence with regard to transport and delivery.
5. In case of absence of the Customer during delivery, a notice will be left by the carrier. Products may therefore be collected following carrier’s indications. In absence of Products’ withdrawal by the Customer in the limited period fixed by the carrier, the Products will be returned to TOTON & Co. TOTON & Co SAS will reserve the right to reimburse the Customer, while the delivery costs will remain at the Customer’s charge.
6. Transfer of risk intervenes on the delivery, at the address indicated on the Order confirmation or when the Customer collects the Product(s) from the carrier.
   
   The Customer shall check the content, the conformity and the condition of the Product(s) on delivery thereof.
   
   In the event of delays, damages, total or partial losses, or any problem whatsoever, the Customer shall express all reserves and complaints which would seem justified, and may even refuse the parcel.
   
   Therefore, TOTON & Co SAS advises the Customer to check the condition of the Products upon delivery and before signing the acknowledgement of receipt of the parcel.
   
   If the Customer notes any damage, he shall reject the Products or issue handwritten, precise and dated reservations. These reservations must be confirmed by registered letter with recorded receipt sent to the carrier within three (3) working days following the delivery date of the Products. A copy shall be sent to TOTON&Co.

9 - Product compliance - Warranty - Cancellations

1. Product compliance
   1. The information given on each Product page is as provided to TOTON & Co SAS by the suppliers. This includes in particular pictures, technical specifications and descriptions.
      
      In order to avoid any trouble, Products are verified in accordance with their descriptions by TOTON & Co SAS before their shipment. However, due to technical reasons (photographic and IT constraints), the actual Products may differ slightly from pictures provided on the Website.
   TOTON & Co SAS takes great care when putting information on-line with respect to the essential characteristics of TOTON & Co’s Products, notably with respect to the technical descriptions emanating from TOTON & Co’s partners and suppliers and the photographs illustrating the Products; this however, within the technical limits that exist and with respect for the best standards on the market.
   
   In the event of non-conformity of any Product delivered to the Customer, the latter may return it to TOTON & Co SAS following the procedure stated in clause 9.3.
2. Warranty
   
   Some Products may be subject to an extended warranty provided by the manufacturer. In this case, the procedure and the warranty period are mentioned on the Website’s Product page and detailed in the Product’s manual delivered with the Product. The warranty does not cover damages, breaks or malfunctions from non-respect of precautionary measures.
3. Cancellations
   1. Apart from the exceptions stated below and for the purposes of sales events, all Products sold are subject to the Cancellations clause.
      
      Under Regulation 10 of the Distance Selling Regulations, the Customer has the legal right to cancel his Order within seven (7) working days, starting on the day after the day on which the goods are received. Indeed, with regard to the Sale of Goods Act 1979 and under Regulations 6 and 13 of the Distance Selling Regulations, certain Products cannot be subject to the Customer’s right to cancel. In any case, Customers will be told about the Products involved.
      
      The aforesaid cancellation right of 7 working days does not apply, except if the Parties agree in a different way, to the following sale agreements:
      - To the sale agreements of which the price is fixed according to the financial market variations and/or can not be controlled by the supplier,
      - To the sale agreements related to goods which were made according to the consumers’ requirements or which were obviously customized, or which cannot be returned because of their nature,
      - To the sale agreements related to goods which are likely to deteriorate and be outdated quickly (eg. dairy Products),
      This category includes items with a kilometre counter or a time counter as any use will impact the item’s value and render any resale impossible,
      - To the sale agreements related to sound or video records, or software, if they were unsealed by the Customer,
      
      The Customer returning a Product within this period will obtain a reimbursement of both the amount of the Product and the shipping costs (which do not include the returning costs). Following TOTON & Co’s proposal, the Customer having exercise his Cancellation’s right, may choose for an exchange or a credit of the same amount.
   2. You can exercise your right to cancel by e-mail or another durable medium. In order to process the return as fast as possible and most conveniently for you, we would like you to contact our Customer Service:
      - by e-mail : via the direct contact form available from our contact page at .http://www.yuu.eu.com.
      - by phone : + 0033 147006208  from 11 am until 5pm – Monday to Friday.
      - by mail to the address TOTON & Co SAS– Customer Service – 36, rue de la Roquette 75011 – France
      
      
      Any goods returned without prior notice and accordance by our Customer Service will not be accepted.
      
      Any goods returned must be packed in their original packaging. TOTON & Co SAS may claim refund to the Customer in case of damaged products or goods which have been used and sent without applying reasonable care.
      
      The Customer will be refunded within (30) days from the reception of Order in our warehouse. Refunds are generally made by bank transfer so TOTON & Co SAS may need the Customer’s bank details.
   3. The goods should be returned to the following address:
      
      Dir. E Stab.: Via Avigliana 76 – 10040 Rivalta (TO) (ITALIE)
      
      
      The Customer must organize the return himself at his own expense to the address above. All goods must be dispatched by traceable post, including the reason for exchange or refund.
      
      To avoid any excess charges by returning the Product(s) to our Italian warehouse, we can organize a courier service to pick up the goods. The courier service will call the Customer to arrange a good time to pick up the un-wanted Product(s). The amount that will be charged to the Customer is based on the cost of the transport between the Customer’s address and our Paris address only.
      
      Please note that any Order returned to our Paris address will not be accepted.
   4. We remind the Customer that if he receives a Product damaged in transit and if the Customer has recorded this damage on the delivery sheet - all return charges will be at TOTON & Co SAS expenses. If the Customer receives a faulty Product, return charges will be borne by TOTON & Co SAS as well.
      In both cases:
      - If the Product can be returned by mail to the address above, TOTON & Co SAS will refund the return charges on presentation of a receipt (the Customer will have to return the parcel by mail only, as recorded).
      - If the Product is too heavy or too voluminous, we will organize the return by a carrier who will contact the Customer to pick up the goods, at our expense.